Furniture & Jewelry Protection Programs-Technician Services- Managed Services
We are more than just another protection company. We are former retailers that sold protection programs. We've dealt with the service nightmares, broken promises, and "take it or leave it" attitude that is still prevalent today. We started Risk Assurance Partners to provide retailers and their customers with fair and honest value, dealing with each as if they are our partners. After serving more than 3 million customers over the last decade we learned from our failures and successes. We bring to market the industry's most advanced and easy to use protection program.
Read the Overview section below for a summary of our programs and services. Click the "Programs" link at the top of this page for information about our protection programs and services. To learn more about our approach to training, business intelligence, and other initiatives, click those links at the top of this page.
Contact Dan DeBonville (firstname.lastname@example.org) for more information.
We Pioneered Captive Furniture Protection
Protection Program captives are not much different than workman's comp or health insurance captives. One of the key differences being that Protection Program captives turn your Furniture Protection Program into a powerful wealth generating machine - all with found money. It is the ultimate "no brainier." Our captive programs operate the same as standard programs, the only difference being that we have attached a captive to hold personal wealth for you and your family or key executives. Our captive programs are easy to setup and operate - we can have you up and running in as little as four weeks. We will do all the regulatory and administration work - you just sell Protection Programs.
No Incentive to Deny Claims
An additional benefit of our captive program is that it eliminates financial incentives to deny claims. While our competitors make money by denying service and claims, we don't - not a penny. All unused loss reserves are retained by you. Our interest is helping you sell a lot of Protection Plans while taking excellent care of your customers.
Turnkey - No Extra Work
Our captive programs are completely turnkey. We provide all the services, take claims, and take care of your customers. We train your team and provide support along the way using the latest in technology. All you do is sell Protection Programs and enjoy the profits.
Safe & Underwritten with A+ Excellent Insurance
Captives have been around since the 1950s and are accepted by the IRS and regulatory agencies. Our captives build a firewall between risk held in your captive and your dealership's and personal assets. Since each and every Plan is backed by 1st dollar A+ Excellent underwriting, you can rest easy that you are sheltered from risk.
Not ready for a captive? No problem. Select our performance rebate program and earn up to 50%. Just want the lowest net price? We can do that too. Don't see the coverage that you want? We will customize coverage to meet your needs.
Captives programs are not right for everyone. That's why we offer many different options. Select any of the following instead:
Net, if you don't want a captive program there are many other options that we offer. You can simply replace your current program with minor changes, or make more significant long term changes. Either way, we are here to help.
Just want to buy our Protection Plans, underwriting and compliance services? We can help. Our Self-Administered programs work best for large retailers that want to own their programs, or those wanting their own private label program, or those wanting more control over service.
A close cousin to Captive programs, Self-Administered programs can be a good option. You can use as much or as little of our infrastructure as you like to service claims. We can act as consultants only or provide some services, such as systems and/or call center services.
Benefits of Self-Administered programs include:
If you lack the infrastructure or know-how we can provide both. With 60 programmers on staff we can integrate our Software Services Platform with your POS systems for easy execution. We will be with you each step of the way to ensure your Guests are taken care of.
Based in Florida, our 5StarServices team is trained to provide high quality service in the Home Furnishings sector. We don't "off-shore" any of our services and our technology is best in class (for example, see "About Our 5Star App below).
5StarServices Claims App, a multi-platform, interactive web/App store App designed for Home Furnishings service. Key features:
Since our 5StarService App sits on a robust SQL Enterprise database, we have been able to virtually eliminate problems related to lost or missing sales record. 99.89% of customers records are automatically located when claims are made using our 5StarServices App.
CraftMasters is our in-home technician services company. It was built to bring high quality timely service to retail customers and dealers, avoiding the all too common broken promises and poor repairs.
Now operating in 15 states, CraftMasters is proving that combining the expertise of Risk Assurance Partners with a vertically integrated technician services company, results in faster repairs, higher 1st time completion rates and more satisfied customers,
We used our years of furniture retail experience to completely re-imagine sales training and coaching. The result is a best in class training program that continues to produce highest close rates.
Featuring 7 key components, receive complimentary training with purchase of one of our protection programs. You can still utilize our training programs to increase sales and improve customer satisfaction, ask us how. Click the Training link at the top of this page to learn more.
Our Training Technology
We offer a complete suite of outsources services, including call center, inspections, post-delivery and more. Outsource only a few of your services to us, or all of your services. We will customize to meet your needs.
Whether you need help building and maintaining a website, mobile App, or database management services, we have 60 programmers on staff ready to help. Need help with ASW or Azure, we are experts in cloud services too.
Please click the BI link at the top of this page to learn more about our innovative sales training programs. Complimentary if you purchase any protection program, priced by the day or month if you just want to improve your existing training methods.
View available per-formatted proven programs and select one or more that meet your needs.
If you prefer to customize your own coverage and service, contact us and we will help you do that.
Select a Captive, Non-Captive or Self-Administered program, or a combination, we will walk you through the pros and cons of each.
We can have you up and running in as little as 4 weeks. Our start-up package includes incentives, training and help managing customer service related to your current program.
Through our CraftMasters Technician services arm we can take care of all of your OEM needs, including in-home repairs, full claim resolution and settlement with your vendors, parts ordering and more.
Whether you simply need website support, database maintenance or would like to develop an App, we can help. Use as much or as little as you need. As former retailers we have a unique understanding of your challenges and can help build and implement practical solutions.