Furniture & Jewelry Protection Programs-Technician Services- Managed Services
Choose a Wealth-Builder Captive, or select our 50% Performance Rebate Program, or if you want the lowest net price and want to administer your own program, select our Self-Admin Program (we will show you how and give you the tools).
Coverage for all types of furniture and mattresses. Select one of our proven standard programs that are described below, or customize your own coverage and service policies to meet your needs.
Covers all types of stains (we don't make your customers tell us the source of stains), including paint, pet, food, oils and all common household stains. Want to add stains from normal wear and tear, no problem we can do that too with our "Family Plans." Add mechanical, electrical, mechs and more. Includes coverage for rips, tears, burns, and even seam separation if you decide to add that coverage. Your price adjusts based on coverage. Service is quick and easy with our 5StarService App. Customers receive their own dashboard, can track claims, receive documents, and access special offers. You receive access to our suite of BI and management tools at no extra charge.
View and select Standard Program Coverage just below - or customize your own program, we will automatically adjust your price as you add or delete coverage from our Standard Program Coverage.
Our broadest set of accidental damage and product failure coverage is available for all types of furniture. Includes all fabric, leather, and faux leather upholstery, case goods, dinettes, dinning, bedroom, home office, occasional, lamps, and some accessories.
Covers any number of pieces up to a certain value. Available in 3, 4, and 5 year terms. Includes all popular coverage, including all stains, structure failures and damage, springs, seam,and more.
If you don't see a coverage that you want you can customize your program's coverage to meet your exact needs.
One of our fastest growing categories of Protection Programs includes Adjustable Beds and Motion Furniture - even when used by your furry friends.
Adjustable Bed coverage is available in 3, 4, 5 or even 10 year terms. Motion coverage for sofas, sectionals, and sleepers is available in 3, 4, or 5 years terms.
Coverage includes all key components, including remote controls, control wires, motors, control boards, mechanisms, and even mattress for sleepers. If you don't find the coverage you need or like, customize our own coverage to meet your needs.
Includes our mattress protectors and covers up to 10 years. We have sold thousands of protectors with excellent results. However, even with the best intentions and while using our protectors accidents sometimes happen.
Our mattress program includes protection from common household stains, including body fluids, beverages, food, and more. While it does not cover habitual damage, it does offer the perfect balance of coverage and value for your customers.
If our standard coverage does not meet your needs, customize your own coverage to meet your exact needs.
For pet lovers, introducing Pet Ryder Coverage. Purchased with another Plan, Pet Ryder Coverage offers protection from common pet damage, including stains, rips and tears from beaks, claws, and teeth and more.
Although our Pet Ryder coverage does not cover habitual and repetitive damage, it does provide protection for unexpected damages from otherwise well behaved pets.
Customize coverage to meet your needs.
Specially built to cover furniture used in harsh outdoor conditions. Outdoor coverage is a must when selling outdoor furniture.
Protection from most stains, including food, beverage, human and pet fluids, mud, grass, and more. Covers rips, punctures, tears and cuts. Included coverage for burns and mechanical failure, frame and panel breakage, glass breakage, and rust of ferrous metals.
Customize coverage to meet your needs.
Covers any number of rugs on a ticket. Coverage takes effect upon delivery of a covered rug to your customer.
Protection against damage from stains, including pet stains, rips, tears, burns, and other damage from common household use. Customize coverage to meet your needs. Generous service policies include cleaning, replacement, repairs, and merchandise credits.
Customize coverage to meet your needs.
Sometimes your customers only want to cover a single items - we can accommodate that wish with our single item coverage.
Coverage for just one item up to $999 retail. Covers all types of furniture, including upholstery, case goods, table packs, accent chairs, home office, bedroom, and more.
Includes the best of our standard coverage, such as all stains, common structure failures, rips, burns, seam separation, and more. As with our furniture programs, available in 3, 4, and 5 year terms.
Want to change coverage, increase or decrease the limit, add pet coverage? No issue, we will help you customize coverage to meet your exact needs.
Often using a recliner is a team sport, especially when pets are in the household. Lift chairs can be an essential mobility support tool for many senor citizens.
Our Recliner and Lift Chair programs accommodate many common household damages, such as all types of stains and even pet damage. Coverage also extends to common product failures that include lift mech failures, motor failure, mech breakage and bending, remote controls, failed batteries, and more. Most important we work to get your customers item back in services as quickly as possible.
As with all of our programs, if you don't find the coverage you want then we will help you customize your own program.
We also offer pricing models that are customized for e-commerce online protection plan sales.
Use our shopping cart plug-in to offer your customers low monthly payments (as low as $9.99 / month), cancel at any time.
By reducing retails, letting customers decide how many months of coverage they desire, and letting them cancel at any time, online sales conversion rated increase.
As with all of our programs you don't pay us a dime until your customers take deliver of their item(s). Shipping delays will not impact customers' ability to utilize their protection programs. Available for all types of programs and all types of coverage.
We offer a full outsource solution for all of your manufacturer warranty claims. We receive, analyze, and service claims, taking care of your customers from beginning to end. We will help you recover monies owed to your by manufacturers, ensuring that you receive reimbursement for each and ever dollar that you are owed.
We are also mattress inspection and warranty specialists and deal extensively with mattress OEM returns and associated problems.
Through our CraftMasters Furniture Technician division, we offer a full suite of in-home repair and inspection services. No repair is too small or too large.
We back our tech services with our 5StarServices team, taking care of your customers upon receiving a work-order to ensuring the service request if fully satisfied.
We are not just another B2B tech company. We are a full service in-home services B2C services company,
Most of our team started their careers as retail sales managers and executives. Many have more than a decade of experience with protection programs.
We provide retail training solutions that are optimized for protection programs. Buy our training services only, or receive free training with one of our programs.
Outsource your training to us and we will only charge you for gains in protection sales.
With more than 60 programmers on staff who are skilled for everything from Net Work and Security Services, Database Programming and Maintenance, to building and hosting Web or Mobile Apps, we can provide the expertise to meet most of your IT needs. No job is too large or too small.
Since you pay as you go there is no need to invest in your own IT shop. An easy places to start is let us perform all of your Protection Program sales reporting.
We can help you simplify your IT services needs with our one-stop solution.
One of the most difficult aspects of servicing furniture involves locating, ordering, and installing the correct parts.
Let us take over your parts order process. We will review the damaged item to ensure the correct part is ordered, order and track the part, and then install it if needed.
We also stock a large number of commonly used parts, including motors, switches, pull-handles, springs and more.
Contact one of our sales representatives to learn more.
Why pay for your own in-house customer service department when you can let us perform that function and only pay for what you use?
We are experts with receiving, managing, and servicing furniture and mattress related customer service issues. We can help with everything from answering simple questions to resolving delivery damage or taking care of manufacturer defects and product failures.
Furniture is what we know and furniture is what we do best. Let our sales team give you a custom quote today.
We love our customers, visit us at High Point Pre-Market this Spring in Plaza Suits on the 1st Floor next to the Resource Center. Contact Dan DeBonville at email@example.com to learn more or set up an appointment.
1615 South Congress Avenue, Delray Beach, FL, USA