Now With Instant Point of Sale Registration, E-Coupons & Dashboards for Your Customers

Not ready for a captive? No problem.  Select our performance rebate program and earn up to 50%.  Just want the lowest net price?  We can do that too.  Don't see the coverage that you want?  We will customize coverage to meet your needs.

Captives programs are not right for everyone.  That's why we offer many different options.  Select any of the following instead:

• Performance Rebate.  Help us reduce claim costs and hit sales goals and earn rebates as high as 50% of cost.
• Lowest Net Price.  Just want the protection plan and limited training and support?  No problem.  We will remove those costs from your price so that you can purchase at net price.
• Custom Coverage & Pricing.  Want a totally custom program (private label or branded)?  We can do that too.  We will help you select your own coverage and service policies and build a custom program to meet your specific needs.
• Dealer Administration.  Want to fully administer your own program using our technology?  We will show you how.  We will provide the technology, management consulting and infrastructure, you handle sales and claims.

Net, if you don't want a captive program there are many other options that we offer.  You can simply replace your current program with minor changes, or make more significant long term changes.  Either way, we are here to help.

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Just want to buy our Protection Plans, underwriting and compliance services?  We can help.  Our Self-Administered programs work best for large retailers that want to own their programs, or those wanting their own private label program, or those wanting more control over service.

A close cousin to Captive programs, Self-Administered programs can be a good option.  You can use as much or as little of our infrastructure as you like to service claims.  We can act as consultants only or provide some services, such as systems and/or call center services.

Benefits of Self-Administered programs include:

• Lowest net price.  Depending on how many or few of our services that you utilize, the cost of a full featured Plan can be less than $15.00 per Plan (includes our fee + cost of claims).
• You control the service.  You decide which claims are serviced and which are not covered under Plan coverage.
• Control coverage.  You select your coverage and build your own program using our proven calculators - we will help each step of the way.  We will provide underwriting and compliance.
• Brand equity and Ownership.  You build brand equity in your own private label Protection Program while earning profits.  

If you lack the infrastructure or know-how we can provide both.  With 60 programmers on staff we can integrate our Software Services Platform with your POS systems for easy execution.  We will be with you each step of the way to ensure your Guests are taken care of.

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CraftMasters is our in-home technician services company.  It was built to bring high quality timely service to retail customers and dealers, avoiding the all too common broken promises and poor repairs.

Now operating in 15 states, CraftMasters is proving that combining the expertise of Risk Assurance Partners with a vertically integrated technician services company, results in faster repairs, higher 1st time completion rates and more satisfied customers, 

CraftMasters' Technology 

• Meet & Track Your Tech.  Alerts customers when a tech is on the way, includes GPS tracking.
• Virtual Tech.  Video chat with an experienced tech at any time to speed service and shorten service cycles.
• Online Work Orders & Reports.  Delivered instantly after tech leaves the worksite, including photos, parts info and more.  
• Safety & Security.  Uniformed background checked techs with badges.  Eases your customers' concerns about security.   
• Post Service Surveys.  A quality control measure, surveys help us ensures your customers are happy.
• Integration with 5Star.  Integrated with our 5StarServices platform, provides real-time updates to you and your customers claims and repairs.
• OEM Service.  Supports OEM warranty service, including mattress inspections, part installation, repairs and more. 

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We used our years of furniture retail experience to completely re-imagine sales training and coaching.  The result is a best in class training program that continues to produce highest close rates.

Featuring 7 key components, receive complimentary training with purchase of one of our protection programs.  You can still utilize our training programs to increase sales and improve customer satisfaction, ask us how.  Click the Training link at the top of this page to learn more.

Our Training Technology  

• Weekly puzzles.  A fun way to learn weekly training tips.  Earn prizes and awards based on results.
• Video Library.  A comprehensive library accessible online covering key training points in short clips.
• Train the Trainer Materials.  A comprehensive library of proven training materials for your sales team.    
• Best Practices.  A distillation of the of the most effective techniques for increasing sales and improving service.  
• BI Tools.  Utilizing our powerful BI platform and data mining experience, these tools provide actionable useful insight.
• Training Materials.  Order from our assortment of proven training materials to help structure your own program.
• Masters Club.  Reserved for the best of the best sales associates and managers, our Masters Club provides extra perks, benefits and advanced training for high performers.

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